Booking Terms and Conditions

All bookings made using this website are 'pending' until confirmation. We update our availability on a regular basis. However there may be occasions were another booking may have been made for the dates requested in the period between updates. In this event you will be notified as soon as possible.

• Final payment is due 8 weeks prior to the date of arrival.
• Should a booking be cancelled before full payment is made, the deposit paid will be lost.
• Should a booking be cancelled after making the full payment, there will be no refund on the villa price, but there will be a refund of payments made for any extras.
• It is essential that all members of the party have holiday insurance, from the moment of booking, to include cancellation and personal liability cover.
• Properties are booked from 2pm on the day of arrival until 10am on the day of departure.
• Upon arrival the maid may not have finished, and if this is the case, clients may leave their luggage in the villa, and enjoy the pool and terrace areas while the maid completes her work.
• When leaving, if clients have a late departure time, they may leave their luggage in the agent’s office during normal office opening hours.
• All linen and towels are provided.
• Towels are changed mid-week and linen and towels at the end of the first week. (Additional changes may be arranged for an additional charge)
• Clients must supply their own Beach / Pool Towels.
• No animals are allowed.
• Smoking is not permitted inside the properties.
• Clients are responsible for any breakages, damages or losses to any property and contents. It is preferred that payment for any damages is made prior to departure, as this will ensure that there is no delay in returning the security deposit, which normally will be returned within 14 days of departure.
• Clients must behave with propriety, and not cause damage, distress, danger or annoyance to other clients, neighbours, or their property. If clients do not comply with these responsibilities, the right is reserved to terminate their holiday immediately without any further liability.
• Channels available on satellite T.V. vary, depending on the system. Normally BBC & ITV channels are available, but bad weather, in either the UK or Portugal, can affect the signal strength. TV reception cannot be guaranteed.
• If clients have friends staying in another property, at the same time, and they wish to invite them to use their facilities, they must first seek permission at the local management office, Principal Lda.
• Maid service is not available on bank holidays. Maids’ duties do not include the cleaning of cooking and eating utensils and equipment. On departure the kitchen should be left in a similar condition to which it was found. If the cleaning of the kitchen takes longer than normal then a charge may be made accordingly.
• If a client has a complaint, it is essential that this be reported immediately to the local management office ' Principal Lda', so that remedial action, where possible, can be taken. AVH cannot be responsible for any complaint made after 28 days, following the clients’ departure.

Algarve Villa Holidays (AVH), regularly inspect all properties for quality purposes. Every reasonable effort is undertaken to help ensure that all advertised services or equipment, e.g., Wi-Fi, TV's, Pool heating etc. are in sound working order. However AVH cannot be held responsible for any malfunction of any service or equipment. Upon notification of any malfunction, AVH will endeavour to repair or replace any malfunctioning service or equipment as soon as it is reasonably practicable.

This statement forms part of the AVH terms and conditions and the returned of the booking form is taken as an acceptance of all terms and conditions.